Thank you for choosing Incrediwear Equine! 

If you are not entirely sure about the efficiency of Incrediwear Equine products or principles of Incrediwear technology, please contact us, we will gladly assist you and provide detailed information and suggestions for the use of products.

If, due to any reasons, you would like to return your purchase, before return please study the return and refund conditions below and make sure that the products are eligible for return.

 

RETURNS & REFUNDS:

 

“No questions asked” U.S. returns:

Unused and used products:

  • You have 5 days from the time your order is delivered to initiate a “No questions asked” return by dropping off your return at the USPS post office. Please send us return tracking number and your order number to hello@incrediwearequine.com to make sure we are able to identify your return; 
  • Reference dates are the order delivery date provided by USPS tracking to the buyer, as well as the shipping date of the returned parcel, based on its tracking information;
  • The returned parcel has to be trackable;
  • The price of the products is refunded to the credit  card linked to the order within 30 days. Shipping costs are not refunded in such case;
  • Please note: if the products are returned later than within 5 days after their receipt and the products are used, refund is not made and the products will be returned to the buyer.



Standard returns:

Unused products: 

  • Unused products in their original packaging can be returned within 30 days after their purchase;
  • The price of the products is refunded to the credit card linked to the order within 30 days. Shipping costs are not refunded in such case;

 

Used products:

  • Return of used products later than within 5 days after their receipt is not accepted;
  • The exception includes products with obvious manufacturing defects reported within 60 days after the purchase. In this case Incrediwear Equine issues a pre-paid return shipping label and replaces defective products. To clarify whether the products qualify for the manufacturing defect, please send several photos of the defect and the order number to e-mail: hello@incrediwearequine.com. Incrediwear Equine reserves the rights to refuse the return of products if the justification of the manufacturing defect is doubtful and there is reason to believe that the defect was caused by the behaviour of the horse or the way the product was used (the product was torn on nails, cut on the horseshoe, used in combination with other products, washed or used contrary to the instructions, etc.). 



Your return will make a change!

All returned Incrediwear Equine products are prepared and donated to horse rescue non-profit organisations where they are used in the horse recovery and rehabilitation process. As the number of returned products is small, Incrediwear Equine regularly donates additional new products as well.



REPLACEMENTS:

Unused products: 

  • Unused products in their original packaging can be exchanged within 30 days after their purchase and replaced with any other Incrediwear Equine product;
  • If the value of the replacement product is higher than the value of the initially purchased product, the difference is borne by the buyer; If the value of the replacement product is lower than the value of initially purchased product, Incrediwear Equine refunds the difference to the buyer;
  • In the event of change of products, the shipping costs of return shall be borne by the buyer.

 

Used products:

  • Replacement of used Incrediwear Equine products is not accepted. The exception includes products with obvious manufacturing defects reported within 60 days after the purchase.

 

Return address for unused products or products with an approved manufacturing defect:

Incrediwear Equine
702 Mangrove ave #167
Chico, CA 95926

 

PLEASE NOTE!

Unfortunately, we can’t take any responsibility for horse’s peculiarities (including behavioral habits or anatomic features) and grooming techniques, which might be a cause of the item damage or dissatisfaction with a product. Please note that Incrediwear Equine products are therapeutic products and therapeutic results can't be guaranteed, just like in Human healthcare, therefore dissatisfaction with the results won't be accepted as the reason for the return and/or refund.
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